Terms and Conditions
General Terms for Norvela Design Visual Products and Services
These Terms and Conditions (“Terms”) apply to all digital visualization services and products provided by Norvela Design.
By placing an order with Norvela, the Client agrees to be bound by these Terms.
1. Definitions
Project – The execution and delivery of the agreed scope of work within the defined schedule.
Order – The binding agreement between Norvela and the Client specifying deliverables, timeline, and fees.
Order Form – The written confirmation issued by Norvela outlining the agreed terms of the Order.
Product – The final output of a Project, including but not limited to digital images, animations, or interactive visual content. Production assets and working files are excluded unless explicitly agreed.
Assets – Any digital resources such as models, textures, images, audio, or video materials used in creating the Product.
Work Files – All intermediate production materials created by Norvela, including layered image files, working models, and project source files.
Schedule – The agreed timeline, including start date, delivery date, and key milestones.
Confidential Information – Any non-public information disclosed as confidential by either party.
Starting Package – All materials required from the Client in order to begin the Project.
2. Scope of Services
Norvela shall deliver the Products in accordance with the scope, schedule, and terms outlined in the Order.
Order process:
The Client submits a written request describing the Project. Based on this, Norvela provides a proposal defining scope, timing, and pricing. The proposal will include a validity period.
A Project is considered confirmed once the Client provides written approval of the proposal. This approval constitutes acceptance of these Terms.
Prior to the Project start date, Norvela will issue an Order Form summarizing the agreed terms.
Where another agreement exists between the parties for the same subject matter, such agreement shall prevail unless explicitly stated otherwise in the Order.
3. Changes, Adjustments, and Cancellation
Any change to scope, schedule, workflow, or feedback requirements after confirmation may result in additional fees and revised deadlines. The Client agrees to notify Norvela promptly of any anticipated changes. Norvela will outline available options and associated costs before proceeding. Written approval is required before implementing changes.
If the Client does not provide feedback by the agreed deadlines, Norvela may proceed in the manner considered most suitable for timely completion.
Changes that may incur additional costs include:
- Design or model alterations after structural approval
- Camera or viewpoint changes after layout approval
- Timeline modifications after schedule confirmation
- Such changes may require updated pricing and delivery dates.
Cancellation: If the Client cancels, postpones, or reschedules the Project after confirmation or within three (3) days prior to the scheduled start, 25% of the total project fee shall be retained by Norvela as a non-refundable commitment fee. Norvela also reserves the right to invoice for any work already completed.
4. Completion and Acceptance
A Project is deemed completed upon final delivery of the Product.
The Client has three (3) working days from delivery to submit any specific, documented revision requests. General dissatisfaction without defined issues does not constitute rejection.
If no feedback is received within this period, the Project shall be considered accepted and fulfilled.
5. Delivery Format
Final Products are delivered digitally via Norvela’s file-sharing platform unless otherwise agreed in writing.
Standard formats:
- Still images: JPG, 4k
- Animations: MP4, 1920 × 1080 pixels
- Interactive / VR: subject to technical agreement
- Editable or source files (such as layered PSDs or working 3D models) are not included unless expressly stated.
Requests for alternative versions or simplified outputs may require re-rendering and are subject to additional fees if not agreed prior to production.
6. Payment Terms
Norvela requires an advance payment of 25% of the total project fee prior to the Project start date. Work on the Project will commence only after this payment has been received.
The remaining 75% balance shall be invoiced upon final delivery of the Project and is payable within 15 days from the invoice date.
All payments shall be made by bank transfer in the currency specified on the invoice. Norvela reserves the right to suspend work or withhold further deliverables in the event of late payment.
Norvela also reserves the right to pursue outstanding balances through legal or collection procedures where necessary.
7. Intellectual Property and Licensing
Norvela respects intellectual property rights and expects the same from its Clients.
Client Materials:
Any materials provided by the Client remain the property of the Client or the respective rights holder. The Client warrants that all supplied materials are lawfully owned or licensed and indemnifies Norvela against any claims arising from their use.
Norvela Materials:
All content created by Norvela during the Project, including imagery, animation, and models, remains the intellectual property of Norvela.
Usage License:
Upon full payment, Norvela grants the Client a perpetual, non-exclusive, non-transferable, royalty-free license to use the final Product for the Client’s own purposes. The Product may not be modified without Norvela’s prior written consent. Production assets and Work Files are excluded unless otherwise licensed by separate agreement.
8. Attribution
Credit to Norvela Design is optional and not required unless otherwise agreed in writing.
9. Portfolio and Public Use
Unless the Client explicitly objects in writing or confidentiality obligations apply, Norvela may display completed Products in its portfolio, website, presentations, and social media. Norvela may also use Products internally for training and development.
10. Confidentiality
Each party agrees to safeguard the other party’s Confidential Information using reasonable care and to disclose such information only to personnel or representatives who require access for fulfilling the Order and are bound by confidentiality obligations.
11. Exclusivity for Competitions
If exclusivity is required for a competition or sensitive project, the Client must notify Norvela in writing before work begins. Exclusivity shall only apply where expressly agreed.
12. Limitation of Liability
Norvela’s total liability for any claim arising from a Project shall not exceed the total fees paid by the Client for that Project.
13. Force Majeure
Neither party shall be held liable for delays or non-performance resulting from circumstances beyond reasonable control, including natural events, technical failures, or governmental actions. Project timelines shall be adjusted accordingly.
14. Governing Law and Jurisdiction
These Terms and any Orders shall be governed by the laws of the Republic of Slovenia. Any disputes shall fall under the exclusive jurisdiction of the competent courts in Slovenia.
15. Survival of Clauses
Provisions concerning intellectual property, publicity, confidentiality, limitation of liability, and governing law shall remain in effect following completion or termination of any Project.
16. Non-Waiver
Failure by Norvela to enforce any right under these Terms shall not constitute a waiver of such right. All rights and remedies are cumulative.
17. Assignment
The Client may not transfer or assign any rights or obligations under these Terms without prior written consent from Norvela.
18. Revisions
The Client may not transfer or assign any rights or obligations under these Terms without prior written consent from Norvela.